tayaown.blogg.se - Post office chat

By writing to An Post Customer Services, General Post Office, O’Connell Street Lower, Freepost, Dublin 1, D01 F5P2įind out more about our complaint and dispute resolution procedures.Skype is one of the most popular and widely used communication platforms in the world.By calling Customer Services on 353 (1) 705 7600.By filling out the contact us form at /Help-Support/Contact-Us.If you have a complaint or any other concern, please let us know: We aim to provide you with clear policies and procedures to resolve your complaint promptly and will maintain a well-publicised, accessible and easy-to-use complaints and feedback procedure. In the event of disruption to service, customers will be kept fully and regularly updated. Our website will be up to date, user friendly and accessible to all our customers, including those with visual disabilities. We will produce comprehensive explanatory material on our services and we will continue the drive for simplification of rules, regulations and forms. We will use clear, simple language in the design of our application forms and information leaflets.

We will also try to make it available in different formats to meet the requirements of customers with special needs. We will ensure that key information is available in as timely and comprehensive a fashion as possible. To make it easy for you to get in touch, we will display our contact details: We welcome and encourage feedback on the services we provide.

Respecting our customers’ privacy, abiding by our privacy and data protection policies and ensuring all marketing communications are clear, fair and accurate.

Meeting the needs of Irish speakers by publishing key documents and including material in Irish on our website and making every effort to accommodate customers who wish to conduct their business in Irish.

ensuring that there is no discrimination on grounds of gender, civil status, family status, sexual orientation, religious belief, age, disability, race or membership of the Traveller community.

creating and maintaining a positive and accessible environment for all our customers and to providing clean and accessible public offices that comply with safety standards.

Contact names will be given in all communications to ensure ease of ongoing transactions. We aim to be efficient and helpful, delivering our services with courtesy, sensitivity and the minimum delay. We will report on our achievements annually against specific performance objectives, including a target of 94% next-day delivery of domestic mail. We will strive to deliver services that are easily accessible, high quality and meet your needs. Our commitment to quality service applies to everything we do, from safely delivering your parcels to promptly processing your payments. If the service you receive is unsatisfactory, our customer service charter sets out how you can tell us and we will use your feedback to improve.

To provide you with clear policies and procedures to resolve your complaint promptly.

To provide information that is clear, timely and accurate.To listen to our customers and to develop our services in response.To provide services to all customers equally, accommodating their diverse needs.To provide all customers with quality services at all times.We are committed to offering you high-quality services that meet your needs.